7pp7 Privacy Policy – How We Handle Your Data

1. Introduction

This Privacy Policy ("Policy") describes how 7pp7 ("7pp7", "we", "us", "our") collects, uses, stores, discloses, and protects the personal information of users ("you", "your", "Player") who access or use the 7pp7 platform at 7pp7.vip, including all associated services, games, sports betting markets, payment processing, and customer support channels.

By registering an account with 7pp7 or continuing to use the platform, you acknowledge that you have read and understood this Policy and consent to the collection and use of your personal data as described herein. If you do not agree with this Policy, you must not use the 7pp7 platform. This Policy should be read alongside the 7pp7 Terms & Conditions, which govern your use of the platform.

2. Information We Collect

7pp7 collects personal information in two main categories: information you provide directly when you register and use the platform, and information collected automatically through your use of the platform.

Information You Provide Directly

• Registration data: your Bangladesh mobile number, chosen username, date of birth, and any other details required to open and verify a 7pp7 account.
• KYC verification documents: copies of national ID, passport, or other government-issued identification submitted to verify your identity and age in accordance with our responsible gaming obligations.
• Payment information: details of the payment methods you use to deposit and withdraw funds, including your bKash wallet number, Nagad account, Rocket account, or card details. Full payment credentials are processed by our payment providers and are not stored in full by 7pp7.
• Communications: records of your interactions with 7pp7 customer support via live chat or email, including the content of your enquiries and our responses.

Information Collected Automatically

• Device and connection data: your IP address, device type, operating system, browser type and version, mobile network operator (e.g. Grameenphone, Banglalink, Robi, Airtel, Teletalk), and device identifiers.
• Usage data: pages visited, games played, bets placed, session duration, clickstream data, and feature interactions within the 7pp7 platform.
• Cookies and similar technologies: session cookies, persistent cookies, and locally stored data used to maintain your login state, personalise your experience, and analyse platform performance. See Section 7 for full details on cookies.

3. How We Use Your Information

7pp7 uses the personal information it collects for the following purposes, all of which are necessary to operate the platform, comply with legal obligations, or pursue the legitimate interests of 7pp7 and its players:

• Account management: to create, maintain, and administer your 7pp7 account, including processing deposits, withdrawals, and bonus credits.
• Identity and age verification: to comply with our responsible gaming obligations and applicable legal requirements by verifying that all players are at least 21 years of age and are who they claim to be.
• Fraud prevention and security: to detect, investigate, and prevent fraudulent transactions, money laundering, account takeover attempts, and other harmful or unlawful activity on the platform.
• Customer support: to respond to your enquiries, resolve disputes, and provide assistance with account or payment issues through our 24/7 live chat and email support channels.
• Platform improvement: to analyse aggregated usage data, monitor platform performance, identify technical issues, and make data-informed decisions about new features, game additions, and the overall player experience at 7pp7.

7pp7 does not use your personal data for automated decision-making that produces legal or similarly significant effects on you without appropriate human review. All significant account decisions — including account suspension, bonus forfeiture, and fraud investigations — involve human review of the relevant data.

4. Data Sharing and Disclosure

7pp7 does not sell your personal data. We may share your personal data with third parties only in the following limited circumstances:

Payment Processors

To process your deposits and withdrawals, 7pp7 shares the minimum necessary payment data with authorised payment service providers including bKash, Nagad, Rocket, Upay, and card processing partners. These providers process your payment data under their own privacy policies and security standards, which 7pp7 evaluates before authorising their use on the platform.

Game Technology Providers

Live dealer games and certain slot titles require a data connection to the game provider's servers. When you play a game supplied by Pragmatic Play, Evolution Gaming, Microgaming, Spribe, Ezugi, or another licensed provider, limited session data (including your anonymised player ID and bet/result data) is transmitted to that provider's platform. These providers are bound by contractual data protection obligations to 7pp7.

Legal and Regulatory Obligations

7pp7 may disclose personal data where required to do so by applicable law, court order, or lawful request from a competent governmental or regulatory authority. Where legally permissible, 7pp7 will notify you of such a disclosure request before complying.

5. Data Retention

7pp7 retains your personal data for as long as your account remains active and for a period thereafter as required by applicable law or as necessary to fulfil the purposes described in this Policy. Specific retention periods include:

• Account data and transaction records are retained for a minimum of five years following account closure to satisfy anti-money laundering record-keeping requirements.
• KYC verification documents are retained for the duration of the account relationship and for a period of five years thereafter, unless a longer period is required by applicable law.
• Customer support communications are retained for a minimum of two years for quality assurance and dispute resolution purposes.

When data is no longer required for any purpose under this Policy and no legal retention obligation applies, 7pp7 will securely delete or anonymise it.

6. Your Privacy Rights

As a 7pp7 player, you have the following rights in relation to your personal data. To exercise any of these rights, contact 7pp7 customer support via live chat or email at [email protected] with your registered mobile number and a description of your request.

Right of Access

You have the right to request a copy of the personal data that 7pp7 holds about you. 7pp7 will provide this information within a reasonable time following verification of your identity. The first access request per calendar year is provided free of charge.

Right to Rectification

If any personal data that 7pp7 holds about you is inaccurate or incomplete, you have the right to request that it be corrected or completed. Where a correction affects data that has been shared with a third-party service provider, 7pp7 will, where practicable, notify that provider of the correction.

7. Cookies and Tracking Technologies

The 7pp7 platform uses the following types of cookies and similar technologies:

• Essential cookies: required for the platform to function correctly. These include session authentication cookies that keep you logged in to your 7pp7 account, security tokens, and cookies that remember your language and display preferences. These cannot be disabled without impairing the platform's core functionality.
• Analytics cookies: used to collect aggregated, anonymised data about how players use the 7pp7 platform — which pages are visited most, how long sessions last, and which games attract the most engagement. This data is used solely to improve the platform.
• Functional cookies: store your preferences such as chosen language, preferred payment method reminder, and last-viewed game category so that the platform can personalise your experience on subsequent visits.
• Performance cookies: monitor the technical performance of the 7pp7 platform, including page load times, game launch speeds, and error rates, so that the engineering team can identify and resolve performance issues promptly.
• Local storage: 7pp7 may use browser local storage (not cookies) to cache game assets and platform interface elements, reducing load times on subsequent visits. Local storage data does not leave your device unless explicitly transmitted as part of a platform request.

You can control and delete cookies through your browser settings at any time. Disabling essential cookies will impair or prevent your ability to log in to and use the 7pp7 platform. Disabling analytics or functional cookies will not affect your ability to play but may result in a less personalised experience.

8. Data Security

7pp7 implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL/TLS encryption for all data in transit, encrypted storage of sensitive data at rest, role-based access controls limiting which staff members can access personal data, regular security assessments and penetration testing of the 7pp7 platform, and multi-factor authentication requirements for administrative access to platform systems.

No security system is impenetrable. In the event of a data breach that is likely to result in a high risk to your rights, 7pp7 will notify affected players without undue delay and will take all reasonable steps to mitigate the impact of the breach.

9. Children and Minors

The 7pp7 platform is strictly for adults aged 21 and above. 7pp7 does not knowingly collect personal data from individuals under the age of 21. If you are a parent or guardian and believe that a minor has registered a 7pp7 account or provided personal data to 7pp7, please contact us immediately at [email protected]. Upon confirmation, 7pp7 will promptly close the account and delete the associated personal data.

Age Verification

As part of our KYC process, 7pp7 requires all players to verify their age before withdrawal requests are processed. Players who cannot provide satisfactory age verification documentation will have their accounts suspended and any deposits will be returned via the original payment method. This measure is part of 7pp7's commitment to responsible gaming and the protection of minors.

Parental Controls

7pp7 strongly encourages parents and guardians to use parental control software to prevent minors from accessing online gambling platforms. If you share a device with a minor, ensure that your 7pp7 account is always logged out when the device is not in your direct possession, and that your login credentials are not stored in a form accessible to the minor.

10. Changes to This Privacy Policy

7pp7 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the structure of the 7pp7 platform. When material changes are made, we will:

• Update the "Last updated" date at the top of this Policy page.
• Publish the updated Policy on this page at 7pp7.vip/privacy-policy with reasonable notice before the changes take effect where practicable.
• Notify registered players of significant changes via an in-platform notification or via the contact details held on their account, where the change materially affects their privacy rights.
• Retain prior versions of this Policy in an accessible archive on request, so that players can review the terms that applied at any specific point in time.

Your continued use of the 7pp7 platform following publication of a revised Privacy Policy constitutes your acceptance of the updated terms.

11. Contact Us

If you have any questions about this Privacy Policy, wish to exercise any of your privacy rights, or need to report a privacy concern, please contact the 7pp7 support team using one of the following methods: via live chat from within your 7pp7 account (available 24/7, Bangladesh Standard Time UTC+6), or by email at [email protected]. Please include your registered mobile number and a clear description of your request so that we can respond efficiently.

All privacy-related requests are handled with strict confidentiality. 7pp7 aims to acknowledge all privacy requests within 2 business days and to resolve them within 30 calendar days. If a request is complex or if 7pp7 receives a high volume of requests simultaneously, this period may be extended by up to an additional 30 days, in which case 7pp7 will notify you of the extension and its reason.

12. Language

This Privacy Policy is written in English. In the event of any inconsistency between the English version and any translated version of this Policy, the English version shall prevail. The English version is the authoritative and controlling version for all legal purposes.